Terms of Service

These Terms of Service ("Terms") govern your engagement with Visora ("Visora," "we," "us," or "our") and your use of our website and services. By engaging Visora or using our website, you ("Client" or "you") agree to be bound by these Terms. Specific commercial terms for any engagement — including scope, pricing, term length, and deliverables — are set out in a separate engagement letter or order form that takes precedence over these Terms where the two conflict.

1. Services

Visora provides outbound deal origination services for B2B firms in private capital and real estate. Services may include prospect data sourcing and verification, multichannel outbound infrastructure (email, LinkedIn, InMail), campaign management, reply handling and qualification, CRM integration, and live performance reporting. The specific services included in any engagement are defined in the applicable engagement letter.

2. Client Responsibilities

You agree to provide accurate information about your ideal client profile and deal criteria, timely responses to onboarding requests, access to scheduling and CRM systems where applicable, and a valid payment method. Delays or incomplete inputs may delay campaign launch or affect performance.

3. Fees and Payment

Fees, billing cadence, and payment terms are set out in the applicable engagement letter. Invoices are payable on the terms stated in that engagement letter. Late payments may accrue interest at the maximum rate permitted by law, and Visora may pause services for accounts more than 30 days overdue.

4. Term and Termination

The initial term, renewal terms, and notice requirements are set out in the applicable engagement letter. Either party may terminate for material breach if the other party fails to cure the breach within a reasonable period after written notice. On termination, you remain responsible for fees accrued through the effective termination date.

5. Intellectual Property and Data Ownership

Visora's outreach templates, campaign methodologies, sending infrastructure, internal tooling, and proprietary processes remain Visora's property. Campaign results, conversation outcomes, and contact records delivered to you in the course of an engagement are your property and may be used by you in accordance with applicable law. Your brand assets, ICP definitions, and materials provided to Visora remain your property.

6. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party, including commercial terms, campaign strategies, methods, and client lists. Confidential information may be disclosed only to personnel who need it to perform under these Terms and who are bound by equivalent confidentiality obligations. This obligation survives termination.

7. No Guarantee of Specific Results

Visora does not guarantee a specific number of meetings, replies, or closed transactions. Results vary based on market conditions, deal criteria, vertical responsiveness, and other factors outside Visora's control. Visora is not a registered investment adviser, broker-dealer, or licensed real estate brokerage, and nothing in our services constitutes investment, legal, tax, or brokerage advice.

8. Limitation of Liability

To the maximum extent permitted by law, Visora's total aggregate liability under these Terms is limited to the fees actually paid by you to Visora in the three months immediately preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business opportunities, regardless of whether such damages were foreseeable. These limitations apply regardless of legal theory and survive termination.

9. Indemnification

You agree to indemnify Visora against claims arising from your misuse of contact data or campaign results, your breach of these Terms, or your dealings with prospects introduced by Visora. Visora agrees to indemnify you against claims arising from Visora's material breach of applicable data privacy or anti-spam regulations in operating campaigns on your behalf.

10. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. The parties will attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation before pursuing other remedies. Any unresolved dispute will be brought exclusively in the state or federal courts located in the State of Georgia, and the parties consent to personal jurisdiction in those courts.

11. Contact Us

For questions about these Terms, contact us at grow@visora.co or through our website.